User Experience Design
To me, UX is not about being married to any one process, but about being nimble, flexible, and doing whatever it takes to positively impact the end user.
Overhauling an outdated rewards & loyalty platform to improve communication and user engagement
Improving usability and functionality of a legacy banking application
Creating an interactive tool to educate conference attendees about UX practice and capture on-the-fly user feedback
Leveraging user journeys as a sales tool to demonstrate how customers advance through a tiered rewards system