UX PROJECT 2
This legacy application had many valuable features that were difficult to use, leading to steep learning curves and high volume of customer service calls. The goals of this project were to remove users' most frequently encountered pain points, holistically improve the application's overall usability, and update branding and styling.
Through task-driven moderated usability testing, synthesis, and internal discussion with product stakeholders, I was able to identify specific problem areas to focus on and develop a plan of attack.
Through thoughtful analysis of common tasks and applying UX best practices, the new designs effectively streamlined workflows and reduced users' cognitive load time, all while modernizing the application's overall aesthetics.